Privacy policy

Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how Vidalocs collects, uses, stores, and shares information when you visit vidalocs.com, place an order, contact us, or use our website services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal information you provide to us, including your name, email address, shipping address, billing address, phone number, order details, and any information you provide when contacting customer support.

Order-related information, including products purchased, order history, payment status, shipping details, returns, exchanges, and refund requests.

Payment-related information. Payments are processed by third-party payment providers. Vidalocs does not store your full credit card or payment card details.

Website and device information, including IP address, browser type, device type, pages viewed, referring website, and how you interact with our website.

Customer support information, including messages you send through email, website chat, or other support channels.

Marketing information, including your email preferences if you choose to subscribe to promotional emails or updates.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and tracking information
Provide customer support
Respond to product questions, returns, exchanges, and refund requests
Improve our website, products, services, and customer experience
Prevent fraud and protect our website
Send marketing emails or promotional updates if you choose to opt in
Comply with legal, tax, accounting, and regulatory obligations

3. How We Share Your Information

We may share your information with trusted third-party service providers who help us operate our business, including:

Shopify, our ecommerce platform
Payment processors and fraud prevention providers
Shipping and logistics providers
Email, marketing, analytics, and customer support tools
Professional service providers, such as legal, accounting, or compliance support
Government authorities or law enforcement if required by law

We do not sell your personal information for money. However, depending on applicable privacy laws, some advertising, analytics, or marketing activities may be considered “sharing” or “targeted advertising.” Where required by law, you may have the right to opt out of certain types of data sharing.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website performance, improve the shopping experience, and support marketing or advertising activities.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Marketing Communications

If you subscribe to our emails or promotional updates, we may send you information about new products, restocks, offers, and Vidalocs news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@vidalocs.com.

6. Data Retention

We keep personal information only as long as necessary to provide our services, fulfill orders, process returns or exchanges, resolve disputes, prevent fraud, maintain business records, and comply with legal obligations.

7. Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to opt out of marketing communications, targeted advertising, or certain data sharing activities.

To make a privacy request, please contact us at support@vidalocs.com. We may need to verify your identity before completing your request.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Vidalocs Customer Support
Email: support@vidalocs.com
Website: vidalocs.com