Shipping policy

Shipping Policy

Last updated: June 3, 2026

At Vidalocs, we want your hair to arrive in time for your next trip, weekend plan, photo day, or special moment. Please review our shipping policy before placing your order.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Business days do not include weekends or public holidays.

During high-volume periods, product launches, promotions, or holidays, processing times may be slightly longer.

2. Shipping Destination

We currently primarily ship to customers in the United States.

Shipping availability, rates, and delivery options may vary depending on your shipping address and will be shown at checkout when available.

3. Estimated Delivery Time

Most U.S. orders are delivered within 5–7 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, address issues, or other circumstances outside of our control.

4. Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

If you do not receive your tracking information, please contact us at support@vidalocs.com with your order number.

5. Shipping Address

Please make sure your shipping address is correct before placing your order.

If you need to update your shipping address, contact us at support@vidalocs.com as soon as possible.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Vidalocs is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

6. Delayed, Lost, or Missing Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If tracking shows that your package was delivered but you cannot locate it, please check with neighbors, household members, your building office, or local carrier office.

If you still need help, contact us at support@vidalocs.com with your order number and tracking number. We will do our best to assist you, but Vidalocs is not responsible for packages lost, stolen, or delayed by the carrier after shipment.

7. Damaged Packages

If your order arrives damaged, please contact us at support@vidalocs.com within 7 days of delivery.

Please include your order number and clear photos of the damaged package and product so we can review the issue.

8. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete shipping address provided by the customer, any refund may be reduced by shipping costs, return shipping fees, or handling fees.

Please make sure your shipping information is accurate before submitting your order.

9. Contact Us

For shipping questions, tracking help, or delivery concerns, please contact us at:

Vidalocs Customer Support
Email: support@vidalocs.com
Website: vidalocs.com